Unfortunately, our GeoReport service is being retired, and we have not being processing any payments for renewals for months. So if you have renewed in the last 12 months or so, then it is very likely that you were never charged. However, if you do believe that you have a current subscription, then please let me know (firstname.lastname@example.org) and I will arrange for your immediate refund.
I do apologize for having to discontinue this service. We have used it ourselves since early 2000 and have a long history of our site traffic recorded therein. If you are in a similar situation, then please let me know and I will export your site’s data for you. I have always preferred the simple format of GeoReports over Google Analytics’s, but I am afraid that it is hard to compete against google’s free reports.
In the meantime, you may still be able view your report here.